Refund & Guarantee

Our 14-day guarantee

Try your first deliverable risk-free. If the work isn't useful, we refund your license — no fine print.

The guarantee

Buy a license, generate your first deliverable, and judge the work for yourself. If it isn't board-ready and useful to you, email us within 14 days of purchase for a full refund of your license fee.

It's a quality guarantee so you can evaluate the work — not a way to license the full suite, generate dozens of deliverables, and then ask for your money back. We think that's fair, and we'd rather you only pay if it earns its keep.

What's covered

The Mulkern AI license fee you paid us — single agent, bundle, suite, or Full Office.
Requests made within 14 days of your original purchase date.

What we can't refund

Your Anthropic API usage. Mulkern AI runs on your own Anthropic key, so Anthropic bills you directly for the few cents to few dollars of usage per deliverable. We never touch that charge and can't refund it — set a spend cap in your Anthropic console if you want a hard ceiling.

How to request a refund

Email Michael@mulkern.net from the address you purchased with, within 14 days, and include your license key or order number. No forms, no hoops.

Approved refunds are returned to your original payment method, typically within 5–10 business days.

Renewals & cancellation

Licenses are sold for a fixed term (e.g., annual). You're never locked in — if you don't want to continue, simply don't renew, or email us to cancel before a renewal and we'll take care of it.